Support Requests

If you have questions about your installation or would like to report a malfunction, you can reach us during the agreed support hours via the following contact options.


Support Contact:

  • Phone: +49 (0)231-3967-900
  • Mail:


Support Hours (unless otherwise agreed):

  • Workind days, except Saturdays, from 9 amĀ  – 5 pm CET
  • No support on public holidays in Germany or NRW.